Refund Policy

Refund Policy

We are here to make sure that you are 100% satisfied with your purchase! If, for any reason, you are unhappy with your purchase, please contact support we will make it right for you. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, protective coverings, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to choose one of the 3 options:

  • Request a store credit at the full purchase price.
  • Return the product and request a refund (less shipping and handling equal 30% of retail value of the order)
  • Replacement/Exchange for any defects or issues. 

Contact us at wecare@kudomart.com to discuss your options with our care team.  

We DO NOT accept returns on FINAL SALE items or gift cards.  FINAL SALE items are defined as items that are over 30% off. 

Non-returnable items:

Several types of goods are exempt from being returned. Electronic Items and Warranty products cannot be returned

We DO NOT accept returns on FINAL SALE items or gift cards.  FINAL SALE items are define at items that are over 30% off. 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

How To Return Item for Refund or Store Credit:

You may return any Product (as defined below) purchased on kudomart.com in accordance with the terms below:

A return authorization must be requested within 30 days from the date of purchase. You must contact us at wecare@kudomart.com to request and receive an RMA. Note:  Any returns sent without a RMA approval, will not be accepted for returns. 

You are responsible for and must prepay all shipping charges

The return authorization number must be included along with your returned product. Once an RMA is received, please return the item and email us back with the RMA and the tracking# so we can track your return.  

You must return the product to the address provided to receive a refund at your cost within 14 days of receipt of RMA.

Return address: 

Kudo Mart 170 Montrose Road, Berkeley CA 94707

Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

When the refund will be processed:

Once the product is received, in good physical condition with original packaging, and approved after inspection for refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, protective coverings, and in its original packaging. 

We will refund your payment to original form of payment in 5-7 business days (plus the time it will take for your card processor to reflect the refund usually 2-5 days after our refund issuance). 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as we do not have control over processing time.

Additional Terms and Conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to kudomart.com.

If you return Product to kudomart.com (a) without a return authorization from kudomart.com or (b) without all parts and accessories originally included with your purchase, kudomart.com retains the right to either refuse acceptance of such return.

If the product is inspected and determined to be in good physical condition, kudomart.com will bill customer for shipping and handling charges equal to 30% of retail price.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take time for your exchanged product to reach you, may vary.

Use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wecare@kudomart.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 30 days from the date of delivery.

Still have questions about your return?

Contact customer service at wecare@kudomart.com.

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